1. Click on the Admin tab 
2. Scroll down to Welfare in the left-hand menu
3. Click on Contact Types
4. The Contact Types will be listed on the screen
5. Then to edit a Contact Type, just click on Edit on the right-hand side of the screen in line with the Name of the contact
6. You can then edit each field of the Contact Types form
7. You can additional options to existing drop down choices by clicking on the GREEN plus "+" buttons located on the top right-hand corner of every section/field
8. You can also add NEW fields to an existing contact form  by scrolling to the bottom of the screen to the last section "Add Fields". From here you can add extra Text Fields; Single Choice; Multiple Choice fields etc.