Coaching and Mentoring Tip Sheet
A critical component of effective coaching and mentoring practice is the consistent demonstration of emotional intelligence (EI) by the facilitator.
EI contributes to creating a safe place for the participant, promotes engagement and builds trust around the coaching/mentoring relationship.
The concept EI was developed by Daniel Goleman (amongst others) and has been used extensively across the corporate world.
| Self-Awareness | Self-Management | Social Awareness | Relationship Management |
| Emotional self-awareness | Emotional self-control | Empathy | Influence |
| Adaptability | Coach and mentor | ||
| Achievement orientation | Organisational awareness | Conflict management | |
| Positive outlook | Teamwork | ||
| Inspirational leadership |
EI can be developed through reflective practice to deliver effective coaching/mentoring.
Here are a few tips for demonstrating EI when coaching/mentoring:
- Non-verbally - by adopting a demeanour, body language and tone that create a sense of presence, engagement, optimism and empathy
- Verbally - through the structure and intent of questions that frame a coaching conversation. These questions should be objective, considered, procedural, logical and future focused. They leverage perceived strengths to build self-efficacy, self-determination and self-regulation.